ITSM in the wiki
October 15, 2024 | 3:00 p.m. CEST
Successful IT service management (ITSM) consists of various methods and procedures to ensure a robust service delivery for customers. Multiple management systems, catalogs, and reports are interlinked here. In this webinar, you will learn how to implement these methods in BlueSpice using concrete examples.
In our 20-minute webinar, we will use concrete examples to show you how these methods can be implemented in BlueSpice. Our speakers will of course answer your individual questions. We look forward to getting to know you!
Agenda
- ITSM: Goals and approaches
- Catalogs: Overviews of assets, services and suppliers
- Policies and processes: information security management
- Documentation and reporting: incident register
- Continuous improvement: knowledge database
- QA session
Speaker: Dr. Markus Glaser
Dr. Markus Glaser is CEO Software Development and co-founder of Hallo Welt! GmbH. In this role, he makes company-relevant decisions regarding software development. It also checks the data protection compliance of all components used in the company and the software. He is available to clients as a consultant.
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