Make digital products and services understandable

Wikis are ideal tools for the it documentation: Software, services and processes in IT operations can be conveniently described.

Unbeatable advantages

BlueSpice turns MediaWiki into an IT knowledgebase:

  • Including content as free text or by filling forms
  • Adding screenshots via drag&drop
  • Creating tasks for editors
  • Structuring contents in hierarchical manner
  • Good handling of product versions

IT documentation fields of application

Wikis and IT management

Wikis are used in the IT in many ways: as documentation of processes and services, as support portals or knowledgebases for IT projects and customer’s specifications. Service deliveries, incident or change management processes – actually the entire IT service management (ITIL, ISO/IEC 20000) – will be best provided centrally in wikis for all staff members.

Important functions

BlueSpice makes editorial support for IT documentation child’s play.