Support Manager
(m/f/d, full time)

Do you keep track of the ticket jungle? Are you good at communicating? Organization and technical topics are your cup of tea?

The Hallo Welt! GmbH is one of the leading specialists for the Wikipedia software MediaWiki. We are the company behind BlueSpice, the open source wiki for businesses, which is distributed in more than 160 countries with over 1,000,000 downloads.

What we do

We are fascinated by the task of developing easy-to-use, standardized enterprise software. Our software integrates state-of-the-art frameworks, new technologies, and standards. We optimize, automate, test, and publish it in our cloud services or as a server solution.

We also deliver the full range of services: from planning, installation, and development to maintenance and support. Our specialized team of more than 25 employees ensures that the wikis of more than 250 customers from all industries and in three continents are optimally planned, implemented, and supported.

Who we are looking for

To enhance our qualified technical customer support (3rd level) we are looking for a Support Manager (m/f/d) for immediate placement. At Hallo Welt! GmbH you will be the central interface between customers and software development.

Your core tasks

  • You are responsible for the support and a permanent part of the dedicated Hello World! team.
  • You will develop a deep understanding of our customers’ needs and organize competent support for our customers.
  • You will help and organize to monitor the incoming support requests, ensure a quick first response, make immediate contact, clarify possible costs and be responsible to ensure that support requests are processed in a timely manner.
  • You consistently follow up on support requests, keeping tasks and efforts under control.
  • You prioritize ongoing tasks in close cooperation with sales, service, and product management.
  • You maintain our ticket system (Easy Redmine) and adapt it as needed.
  • You monitor and organize the billing of service quotas.
  • You organize and plan our support readiness.

If you also have the following skills, we should get to know each other

  • You have completed vocational training in the commercial or technical field.
  • You have at least two years of experience in customer service.
  • You have excellent organizational and communication skills. You are not inhibited to make proactive phone calls to customers and hold online meetings.
  • You can work in a dynamic environment and are able to set priorities correctly and adjust them if necessary.
  • You have a quick perception and can quickly get to grips with technical problems.
  • You always remain friendly, solution-oriented, and can explain well.
  • You are comfortable describing and documenting technical problems and interrelationships precisely.
  • You work conscientiously, are reliable and punctual.
  • You have very good written and spoken German and English skills.

What we offer you

  • Varied and interesting tasks with a high degree of personal responsibility
  • Flat company hierarchies, an international and motivated team, and good humor
  • Flexible working hours, flexitime models, and the option to work remotely or in a home office
  • A workplace in one of the most beautiful cities in Germany with top quality of life: Regensburg. Optimal connections to local transport included.
  • A personal budget for further education and training
  • Extras such as a subsidy for the company pension scheme

Advantages for geeks!

  • A position with the innovation driver for MediaWiki applications
  • Access to state-of-the-art technologies such as Docker and many others
  • Creative freedom in a small, but fine team of developers and tech support employees
  • Challenging projects and continuous learning on the project
  • Close contacts to a globally operating developer community

Get started and apply now!

Please send your application, which should be as detailed as possible, in digital form and include your salary requirements to

career@hallowelt.com

Hello World! GmbH
Anja Ebersbach
PO Box 11 02 19
93015 Regensburg

Phone: 0941 66080190

We look forward to hearing from you!

Your contact person: Anja Ebersbach
Managing Director Staff
Phone: +49 (0)941 660 800
E-mail: career@hallowelt.com

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Karriere

You think wikis are as cool as we do?
Great, because we are always looking for dedicated employees (m, f, d) who bring fresh spice to the BlueSpice team. Our job offers …

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BlueSpice is a brand of Hallo Welt! GmbH, a worldwide leading provider and consultant for MediaWiki solutions.
Our company was founded to make the technology and concepts of Wikipedia usable for companies. Since 2007 we have been developing the knowledge management platform BlueSpice based on the open source software MediaWiki. With our growing team of more than 20 employees, we offer companies an enterprise software for the implementation of integrated management systems, documentation systems, organization manuals, intranet wikis and flexible knowledge bases. We ensure that your wiki project is professionally planned, implemented and maintained. Let’s wiki together!