Talk to Your Wiki –
How AI Is Changing Knowledge Work

Learn how BlueSpice Galaxy and generative AI work together in this webinar: Employees can access knowledge using natural language, understand contexts more quickly, and use information in a targeted manner. At the same time, AI can help actively develop knowledge in the wiki and keep it accessible.

Using concrete scenarios, we’ll demonstrate what this means in practice—for example, during offboarding, when experiential knowledge shouldn’t be lost with departing employees but should remain available to current and new colleagues. We’ll also take a look at source citations, access control, data protection, and the quality of AI-generated responses.

• Why is knowledge retention becoming a core business issue right now?
  How demographic change and the shortage of skilled workers are putting pressure on companies to make the knowledge of experienced colleagues accessible in a timely manner—and why new employees need every bit of support in this process.
• What role can AI play in the knowledge management of the future?
  How AI agents are evolving from mere answer providers to active “wiki gardeners”—and where limitations such as data protection and answer quality must be carefully considered.
• How do answers from the wiki actually become reliable?
  How source citations, cross-departmental searches across all wikis, and integrated access control ensure that new employees can rely on their chatbot from day one.
• How does BlueSpice Galaxy specifically support this?
  Using the new product, we’ll demonstrate how the integrated MCP AI transforms the chatbot from a mere responder into an active contributor to the wiki, how AI gadgets simplify day-to-day tasks, and how different areas within the multi-wiki system can be separated while remaining interconnected.
• Q & A Session