Working student for technical support (m/f/d)

Die Hallo Welt! GmbH gehört zu den führenden Spezialisten für die Wikipedia-Software MediaWiki. Wir sind die Entwickler von BlueSpice, dem Open-Source-Wiki für Unternehmen, das mit über 1.000.000 Downloads in mehr als 160 Ländern verbreitet ist.

We are fascinated by the task of developing easy-to-use, future-oriented enterprise software. Our application integrates state-of-the-art frameworks, new technologies, and global standards. We optimize, automate, test, and publish it in our cloud services or as a server solution.

We also deliver the full range of services: from planning, installation, and development to maintenance and support. Our specialized team of more than 40 employees ensures that the wikis of more than 250 customers from all industries and in three continents are optimally planned, implemented, and supported.

Are you good at explaining technical concepts to others? Then Hallo Welt! GmbH in Regensburg is the perfect place for you!

• You ensure that support requests and problems are resolved quickly, professionally, and competently.
• Your main task here is to analyze technical issues and software malfunctions.
• You will work closely with your colleagues via our ticket system (Easy Redmine) and assist with documenting solutions.
• You also keep an eye on the questions in our user forums and help with technical issues in the community.

• You have basic programming skills and have already worked with web applications.
• You have good organizational and communication skills and are not afraid to take the initiative when talking to customers.
• You are quick on the uptake and can quickly grasp technical problems.
• You always remain friendly and solution-oriented.
• You are good at describing and documenting technical contexts precisely.
• Du arbeitest gewissenhaft, bist zuverlässig und pünktlich.
• You have very good written and spoken German and English skills.

• Varied and interesting tasks with a high degree of personal responsibility,
• flat company hierarchies, an international and motivated team, and good humor,
• secure workplace in one of the most beautiful cities in Germany with excellent public transport connections,
• flexible working hours, flexitime models, and option to work from home two days a week,
• a personal budget for further education and training and
• extras such as a subsidy for the company pension scheme or e-bike leasing.

• A position with the innovation driver for MediaWiki applications,
• access to state-of-the-art technologies such as Docker and many others,
• creative freedom in a small, but fine team of developers and tech support employees,
• challenging projects and continuous learning on the project and
• close contacts to a globally operating developer community.

Please send your application, which should be as detailed as possible, in digital form and include your salary requirements to

career@hallowelt.com

Hallo Welt! GmbH
Bruderwöhrdstraße 29
93055 Regensburg
Germany

We look forward to hearing from you!