Wikis and Artificial Intelligence

AI makes wikis more user-friendly, up-to-date and inclusive.

Artificial Intelligence will revolutionize the collection and processing of knowledge.

Illustration of a man sitting at a laptop in front of a brain in which data from various devices converge. Artificial intelligence supports him in his work.

According to Gartner, 100% of generative AI assistants for customers and service employees without knowledge management will fail by 2025. AI is a revolution, just as wikis were and are. Wikis make it possible to share knowledge in the here and now and organize it in various ways to retrieve content quickly and easily. AI can provide excellent support for these processes if it uses the right sources and the right databases. If this is successful, it opens up completely new perspectives.

Possible uses of Artificial Intelligence in wikis

AI can improve many features of a wiki. There are four areas in particular where this is true.

Chatbots and Search

AI chatbots can be integrated into the wiki to support users in their search for information. Questions can be written in natural language in a user-friendly way.

Editing of articles

Writing assistants help authors to round off articles: with summaries, grammar and spell checking or translations into another language.

Maintaining content

Virtual assistants support editors in keeping content up to date, indexing it sensibly and finding contradictory content and duplicates.

Accessibility

AI could automatically provide image and content descriptions. Wiki content can thus be interpreted directly by reading devices for people with impaired vision.

BlueSpice goes “AI-ready”

BlueSpice already has several AI functions in use or are currently in development. Here is an overview.

Screenshot of the AI Assistant in BlueSpice for using artificial intelligence in the wiki.

AI Editing Assistant

The AI Assistant in BlueSpice supports authors in editing all types of texts and thus saves valuable time.

Summarize contents

Don’t waste time reading long texts. Simply ask for a summary of the most important information.

Write or improve texts

No more struggling for words. The AI Assistant creates suitable texts from your notes or suggests adaptations.

Text correction

Save yourself the trouble of proofreading and automate it.

Watch live demo

Automated translation

BlueSpice supports translations while transferring content to other wiki instances. Texts are translated with the help of DeepL.

AI ChatBot

The use of chatbots to retrieve knowledge from wikis (and other sources) is currently being researched and developed together with research partners and customers.

Connection to AI Enterprise Search

It’s possible to combine BlueSpice with an enterprise search. The AI-driven search engine IntraFind for example delivers perfect results from a wide variety of wiki instances.

Do you want to find out more, or would you like to use AI differently in the wiki?

We will support you! Get in touch with us.

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