Professional support

Take advantage of the skills of our MediaWiki experts and BlueSpice developers.

It is best to extend your BlueSpice subscription with an annual service subscription.

First-hand service and support

Customers with a service subscription are doing well

With us, you won’t have to listen to endless repetitions of automated phone announcements and you won’t be on hold forever. We are committed to providing you with easily accessible support staff and professional project management. Our customers appreciate having a competent and reliable contact person who quickly takes care of their questions and concerns and is always ready to lend an ear.

Sufficient annual support quotas also have the advantage that a purchasing process does not have to be started each time.

Add service contingent to subscription

Not a subscription customer?

As a BlueSpice free user, you will find free support in the BlueSpice Community. Please take a look!

Visit our helpdesk
BlueSpice forum
MediaWiki help

Our Online Service Pack

The Online Service Pack is your power package for project-oriented support in setting up and modifying a wiki.

With our help, you can breathe life into your wiki. The wiki is technically set up. Now it’s time to configure it and set up users and authorization groups. The wiki needs content structures and templates. An optimized user interface. First contents and categories. Last but not least, an adapted design of the user interface and exports. The following services can be billed via the quota:

Support

  • First, second and third level support regarding the use of your software
  • Video conferencing: get professional help at short notice online

Software installations

  • Installations in any system environment
  • Installation of updates and patches
  • Migration of MediaWiki databases

Customization of your system

Support for maintainers, admins and developers

  • Help with the wiki’s content design
  • Help with layout changes your technicians want to make
  • Help with questions about the system, network, or architecture design
  • Help with general code development issues
  • On request: monthly server maintenance work
  • Short training and courses
  • Smaller programming services under 50 hours total
  • Planning and specification
  • Programming
  • Project management

Documentation in the ticket system

All customer requests and our corresponding services are recorded in our ticket system, so that you retain full control over the billable support services.

Prices and conditions

Tiered pricing, fair conditions and discount levels: We are happy to advise you which Service Pack is right for you.

25 hours

€ 140 / hour

Hourly rate

Package price

€ 3,500

50 hours

€ 135 / hour

Hourly rate

Package price

€ 6,750

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