Installation & updates

Setting up an enterprise wiki requires care.

Our wiki experts will help you install and implement the latest software versions.


Cloud customers can sit back and relax: Their installations run largely automatically on the servers of Hallo Welt! Your help is only needed for the configuration and connection of the system.

For On Premises customers, we take care of the perfect BlueSpice setup: You benefit from our experience in setting up and optimizing wikis, even in technically demanding system environments. The installation takes place as a classic server installation, with Docker or in a virtual machine. A prerequisite for the problem-free installation of all BlueSpice editions is that the system requirements are met.

On Premises systems are installed either by our technicians or by the customer and his service provider.

Installation by us

  • Our customers receive a checklist from us before installation. In this checklist, we ask, among other things, about
    • the technical infrastructure (server environment, connection to authentication systems, etc.) and
    • the customer’s requirements for the BlueSpice wiki (e.g., SSL certificates, domain, etc.)
  • During a personal consultation, we can provide your IT department with all the information necessary to ensure a smooth installation.
  • We perform the installation almost exclusively remotely — via remote access to the customer server. Here we use the common remote maintenance tools such as Teamviewer, WebEx, VPN, SSH etc.
  • Your IT department is welcome to “look over our shoulder” during the installation process — we appreciate the transfer of know-how!
  • Our customers receive an installation report with important key data for documentation.
  • Our professional support staff is available for questions regarding the technical operation after installation.

Installation by the customer

  • The customer downloads the current version of the BlueSpice edition desired (free, pro, farm) from our website. We provide the necessary access data to download BlueSpice pro or farm.
  • The installation instructions are available on our helpdesk.
  • We are happy to assist our BlueSpice pro and farm customers with the installation and commissioning of the system within the scope of their support package.
  • If you want to order installation support, please contact us.

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