FAQ
License & contract
Find the right answer to your question.
With the BlueSpice subscription contract, you will continuously receive software and services that are important to you: You get access to our paid software products, updates and upgrades, and we are at your side with professional support.
With a subscription, you also ensure the long-term availability and further development of BlueSpice.
Based on our subscription contract, we provide you with your booked software and all updates and upgrades for the duration of the contract – either in the form of the booked cloud instances or as a download for on premises installations.
You also secure access to our product support, which analyses faults, and you receive the necessary resources for importing updates and much more via our annual service quotas.
The calculation of annual fees based on users is simply the fairest model to offer BlueSpice to as many companies as possible – including smaller companies and teams.
The number of users results from the number of authorized user accounts of a wiki. Such user accounts have the authorization to log in to a wiki. For the calculation all activated accounts are summed up.
Deactivated accounts, deleted or anonymous users are not charged.
Within a wiki farm all user accounts are counted once. So the same user can have access to multiple wikis, but counts only as one user.
You should allow as many employees as possible to work in your wiki in order to take advantage of its power.
Under licensing law we do not distinguish between reading and writing users.
You simply order an extension of the number of users from us, we confirm the order, extend your contract accordingly and invoice you for the additional users.
We will also be happy to provide you with a quote for this in advance.
A reduction in the number of users is possible at the beginning of a new contract year.
Please send us a notice of termination of the current number of users before the end of the notice period and tell us the new number of users.
To provide fair prices to all our customers, we cannot make any changes to our standard customer conditions. Uniform conditions are a prerequisite for us to keep administrative costs as low as possible and to be able to concentrate on our core tasks. This is the only way we can provide high-quality services with an attractive price-performance ratio.
Our subscription contract governs all standardized and continuous IT services related to BlueSpice: primarily the delivery of the software, the operation and provision of cloud instances, as well as recurring services such as support or fault analysis.
For all other services, our GTC apply. The GTC governs all time-limited services such as installations, migrations, configurations, maintenance work, consulting, workshops, training or project management. And consequently, the GTC are also the basis for all work services such as programming new functions.
We can arrange general standard framework agreements (such as an EVB-IT contract with the associated GTC) via our Indigo program. Please contact our sales department for this.
There is no purchase license.
We do not offer service or subscription contracts for the free edition.
