Professional support
Take advantage of the skills of our MediaWiki experts and BlueSpice developers.
It is best to extend your BlueSpice subscription with an annual service subscription.
First-hand service and support
Customers with a service subscription are doing well
With us, you won’t have to listen to endless repetitions of automated phone announcements and you won’t be on hold forever. We are committed to providing you with easily accessible support staff and professional project management. Our customers appreciate having a competent and reliable contact person who quickly takes care of their questions and concerns and is always ready to lend an ear.
Sufficient annual support quotas also have the advantage that a purchasing process does not have to be started each time.
Our Online Service Pack
The Online Service Pack is your power package for project-oriented support in setting up and modifying a wiki.
With our help, you can breathe life into your wiki. The wiki is technically set up. Now it’s time to configure it and set up users and authorization groups. The wiki needs content structures and templates. An optimized user interface. First contents and categories. Last but not least, an adapted design of the user interface and exports. The following services can be billed via the quota:
Support
- First, second and third level support regarding the use of your software
- Video conferencing: get professional help at short notice online
Software installations
- Installations in any system environment
- Installation of updates and patches
- Migration of MediaWiki databases
Customization of your system
- Configuration of the system (rights system, workflows, etc.)
- creation and maintenance of templates and semantic forms
- Design adaptations
Support for maintainers, admins and developers
- Help with the wiki’s content design
- Help with layout changes your technicians want to make
- Help with questions about the system, network, or architecture design
- Help with general code development issues
- On request: monthly server maintenance work
- Smaller programming services under 50 hours total
- Planning and specification
- Programming
- Project management
Documentation in the ticket system
All customer requests and our corresponding services are recorded in our ticket system, so that you retain full control over the billable support services.
Prices and conditions
Tiered pricing, fair conditions and discount levels: We are happy to advise you which Service Pack is right for you.
- Service and support quotas have a term of 12 months
- Service quotas are calculated in advance
- We offer separate training courses and workshops, as well as consulting and programming services for new functionality
10 hours
€ 150 / hour
Hourly rate
Package price
€ 1,500
25 hours
€ 140 / hour
Hourly rate
Package price
€ 3,500
50 hours
€ 135 / hour
Hourly rate
Package price
€ 6,750
