Technical support
Professional support
Take advantage of the skills of our MediaWiki experts and BlueSpice developers. Customers with a BlueSpice subscription automatically get a support quota as part of their service contract.
Service and support from the creators themselves
With us, you won’t have to listen to endless repetitions of automated phone announcements and you won’t be on hold forever. We are committed to providing you easily accessible support staff and professional project management. Our customers appreciate having a consistent contact person who quickly takes care of their questions and concerns and is always ready to lend an ear.
Our service and support package
Download info paper “support package” (PDF)
Our service and support package offers companies the most convenient billing method and can be used for almost all services. In addition to favorable conditions, the package includes attractive billing units of 5 minutes. The following services can be billed via the quota:
Support
- first, second and third level support regarding the use of your software
- video conferencing: get professional help at short notice online
Software installations
System customizations
Support for maintainers, admins and developers
- help with the wiki’s content design
- help with layout changes your technicians want to make
- help with questions about system, network or architecture design
- help with general code development issues
- on request: monthly server maintenance work
Documentation in the ticket system
All customer requests and our corresponding services are recorded in our ticket system, so that you retain full control over the billable support services.
Prices and conditions
Tiered pricing, fair conditions and discount levels: We are happy to advise you which service and support package is right for you.
- Service and support quotas have a term of 24 months
- Billing units: 5 minutes
- Service quotas are calculated in advanc
- We offer separate training courses and workshops, as well as consulting and programming services for new functionality
| Package price | Hourly rate | discount | |
|---|---|---|---|
| Hourly rate on-demand | at cost | € 125,- | |
| 10 hours | € 1.200,- | € 120,- | approx. 4 % |
| 25 hours | € 2.900,- | € 116,- | approx. 7 % |
| 50 hours | € 5.500,- | € 110,- | approx. 12 % |
All prices net, plus 19 % VAT
Request an orientation call
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Alternatively
Give us a call:
+49 941 660 800
Or send us an E-mail:
wiki@bluespice.com
We look forward to meeting you personally soon!
Your BlueSpice team
Downloads
You have questions?
Please send us an E-mail: wiki@bluespice.com
Give us a call: +49(0)941 – 660 800
Use our contact form …
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at Hallo Welt!
You think wikis are as cool as we do?
Great, because we are always looking for dedicated employees (m, f, d) who bring fresh spice to the BlueSpice team. Our job offers …
BlueSpice is a brand of Hallo Welt! GmbH, a worldwide leading provider and consultant for MediaWiki solutions.
Our company was founded to make the technology and concepts of Wikipedia usable for companies. Since 2007 we have been developing the knowledge management platform BlueSpice based on the open source software MediaWiki. With our growing team of more than 20 employees, we offer companies an enterprise software for the implementation of integrated management systems, documentation systems, organization manuals, intranet wikis and flexible knowledge bases. We ensure that your wiki project is professionally planned, implemented and maintained. Let’s wiki together!
